1. What Exactly Is “Clinical Communications”?

It’s much more than secure text messaging. True clinical communications provide the integrated ability to:

  • Conduct a voice call with another staff member
  • View pertinent patient information that is complementary to the hospital’s EHR
  • Receive alerts, alarms and other broadcast messages
  • And of course – send and receive secure text messages

This needs to be done via two important criteria–clinical communication should be patient-specific and it should enable the clinician to see EXACTLY who is on each patient’s care team at all times.

2. What Are the Benefits of Implementing Clinical Communications?

Consider all of the clinical touch points in your organization, from looking at patient lab results to finding a colleague for a consultation. Now remove all of the friction associated with these everyday actions. Clinicians can reach each other seamlessly and patient lab results are available on the user’s smartphone via a single click. Clinicians can now better focus on their patients and the practice of medicine.

3. What Does Mobile Heartbeat Have to Do With All of This?

We built our clinical communications software around the following premises:

  • Instead of the clinician having to find information, the information should find the clinician. This means that “push” technology is used whenever possible. For example, critical lab results are “pushed” out to the care team’s smartphones as soon as the results are available.
  • No proprietary hardware. We believe that every hardware item should be commercially available from numerous sources. From smartphones to charging racks, they should all be available “off-the-shelf”.
  • It’s all about each patient and their care team. We believe that a clinical communications system should go one step further past patient-centric, and be patient-specific. Each patient’s care team is unique and this combination of care team members should be recognized and kept up-to-date in real time.

4. Who Is Mobile Heartbeat?

Until recently, we’ve kept a fairly low profile. Our first hospital to use our software was installed in September 2011 and has been utilizing our product since then. We have successful installations ranging from community hospitals to large teaching hospitals and even the largest for profit hospital operator in the world.

We’ve chosen to focus our efforts on our product and its benefits to clinicians and patients–we look forward to hearing from you to see how we can help solve you clinical communications challenges.